Aller au contenu
Kapitaine

Legal information

Data deletion

You can request at any time the deletion of the data Kapitaine holds about you, including data obtained through Facebook Login (Meta) or Google.

Last updated: September 29, 2026

This is an English translation provided for convenience; the French version prevails. Read the French version.

Requesting deletion

Send an email to contact@kapitaine.com with the subject “Data deletion request”, from the address associated with your Kapitaine account. Please specify:

  • the email address of your account;
  • the agency concerned, if applicable;
  • the scope: your user account, your agency's entire workspace (administrators only), or only the data coming from Meta or Google.

If the request does not come from the account's address, we may ask you to confirm your identity before acting. If you are the end client of an agency, we inform the agency, which is the controller of your data.

What is deleted

  • Data obtained through Meta (Facebook Login or Business Manager token): access tokens, Facebook user ID and name, list of Business Managers, ad accounts and Pages, campaigns, ads, creatives and synchronized statistics.
  • Data obtained through Google (Google Ads, Google Drive, Sign in with Google): access tokens, accounts, campaigns, statistics and imported files.
  • Account data: name, email address, preferences, two-factor authentication secret.
  • When an agency workspace is deleted: all associated clients, reports, creatives, briefs, brand kits and access.

The following are retained, only for the legally required period: invoices and accounting records (10 years), and the security audit log (24 months), in which the deletion itself is recorded.

Timeframes

  • We acknowledge receipt of your request and process it within one month at most.
  • When the request is carried out, the data is deleted from the database immediately.
  • It disappears from backups within 30 days at most.
  • Without any request from you, the data of an agency workspace is deleted automatically 30 days after the subscription ends, and then purged from backups within the following 30 days.
  • We confirm the deletion to you by email.

Removing Kapitaine's access to your Facebook account

Independently of your request, you can cut off Kapitaine's access to your Meta data yourself:

  • On Facebook, open Settings & privacy › Settings, then Accounts Center › Apps and websites (depending on the version, directly Apps and websites).
  • Select Kapitaine, then Remove.
  • If access was granted by a system user, a Business Manager administrator can remove the app or regenerate the token from the business settings (Business Manager).

Once access is revoked, Kapitaine can no longer read or synchronize any Meta data; the account appears in error in the app. Data already synchronized remains in your workspace until you request its deletion: remember to write to us so that it is erased.

Removing Kapitaine's access to your Google account

Go to myaccount.google.com/permissions (Google Account › Security › Third-party apps), select Kapitaine, then “Remove access”.

From Kapitaine

Agency administrators can disconnect an ad account, remove a user, and download a full export of the data (JSON format) from Settings › Data before any deletion request.

Contact

For any question: contact@kapitaine.com. Details of the processing are in the privacy policy.